Applies to all guests and reservations

1. Data Collection

We collect and process the following personal information from our guests in order to provide our services:

• Identification data: Full name, nationality, date of birth, and government-issued ID details.
• Contact details: Telephone number, email address, and mailing address.
• Reservation details: Dates of stay, number of guests, and special requests.
• Payment information: Required to process bookings securely.

2. Purpose of Data Processing

Your personal information is collected and used for the following purposes:

• To process and manage your reservations.
• To communicate with you regarding your booking and any inquiries.
• To comply with legal and regulatory obligations.
• To improve the quality of our services and guest experience.
• To send you promotional offers and updates, if you consent.

3. Data Sharing

We do not sell or rent your personal data.
Your data may be shared only with:

• Authorized employees and service providers, solely for the purposes stated above.
• Regulatory or legal authorities, if required by law.

4. Data Security

We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction.

5. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined above, comply with our legal obligations, or resolve disputes.

6. Guest Rights

You have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your data, subject to legal and contractual obligations.
• Object to receiving marketing communications at any time.

For any privacy-related inquiries or requests, please contact us at:
📧 info@ophiolite.com

7. Method of Payment, Card Types accepted and Currency

We accept payments online using Visa and MasterCard credit/debit card in AED. The logo of the accepted cards are below.